顧客服務

我把奧客變粉絲 by: (Language materials, printed)

能被小用，才是大才 : 27個不可不知的服務關鍵 by: (Language materials, printed)

OQ : 哈佛商學院最有成效的經營課 by: (Language materials, printed)

WOW!Zappos不思議 : 傳遞快樂。讓顧客願意回購的神奇法則! by: (Language materials, printed)

顧客購買的是服務 : 所有的企業都是服務業 by: (Language materials, printed)

服務決定價格 = Remarkable service by: (Language materials, printed)

顧客購買的是服務 : 所有的企業都是服務業 by: (Language materials, printed)

揭開感動服務的12堂課 by: (Language materials, printed)

合法的搶錢執照 : 用服務打開顧客錢包的祕密; 服務決定價格增修版 by: (Language materials, printed)

原來我的工作這麼令人感動 : 永不失落的人生鬥志和熱情 by: (Language materials, printed)

最極致的服務最賺錢 : 麗池卡登、寶格麗、迪士尼都知道,服務要有人情味,讓顧客有回家的感覺 by: (Language materials, printed)

顧客服務管理 : 掌握客服心理的優勢 by: (Language materials, printed)

成交的關鍵5秒鐘 : 決定成交與不成交,就在一開始的5秒鐘 by: (Language materials, printed)

別再拚命討好顧客 by: (Language materials, printed)

把顧客找回來 = Getting your lost customers back : 留住顧客、讓顧客滿意的服務聖經 by: (Language materials, printed)

把顧客找回來 = Getting your lost customers back : 留住顧客、讓顧客滿意的服務聖經 by: (Language materials, printed)

創新服務力 = Service innovation : 想在顧客需要之前,做到顧客想要之上; change the world by: (Language materials, printed)

勇敢立大志 彎腰做小事 : 28個實踐熱情服務的心法 by: (Language materials, printed)

百億打造的十堂服務課 : 麗思.卡爾頓飯店讓客人「感動」的不傳之祕 by: (Language materials, printed)

零距離的溫暖 : 比家人更貼心的遠傳待客學 by: (Language materials, printed)

化解窘境的700句關鍵回話 : 情境+ 話術+ 動作 精準表達,奧客也會變常客 by: (Language materials, printed)

Bank3.0 : 銀行轉型未來式 by: (Language materials, printed)

網際網路思維企業 : 網路時代下的企業生存之道 by: (Language materials, printed)

讓顧客永遠是對的! by: (Language materials, printed)

回味行銷 : 不只要顧客再次上門,還要讓他們想送你旅遊紀念品 by: (Language materials, printed)

感動服務的19堂實踐課 = Touching service by: (Language materials, printed)

ICARE!傳奇式服務,讓你的顧客愛死你 : 肯.布蘭佳大師的銷售祕訣 by: (Language materials, printed)

超越迪士尼100分顧客滿意魔法 by: (Language materials, printed)

打造顧客黏著度 : 20個善解人意的服務業待客之道; 向三越百貨、日式料亭、迪士尼學習最終極的服務精神 by: (Language materials, printed)

貼心 : 京都藝妓傳承300年的服務智慧 by: (Language materials, printed)

7大步驟打造企業關鍵留客力 : 從滿足需求到超越期待! by: (Language materials, printed)

客訴這樣回奧客變常客 : 各行各業都要學的0糾紛神回應 by: (Language materials, printed)

賓士之道 奔馳未來 : 為頂尖產品打造極致顧客體驗 by: (Language materials, printed)

這就是服務設計! : 服務設計實務工作者指南; 真實世界裡的服務設計思考應用 by: (Language materials, printed)

奧客心理學 : 對付顧客這種生物, 請灌他一碗行銷迷湯 by: (Language materials, printed)

訂閱時代 = Business logic and marketing basics in the subcription era : 5大集客獲利策略,直搗行銷核心的經營革命 by: (Language materials, printed)

智慧客戶服務技術與應用 by: (Language materials, printed)

觀光餐旅服務業管理 = Service industry management in tourism & hospitality by: (Language materials, printed)

超乎常理的款待 : 世界第一名餐廳的服務精神 by: (Language materials, printed)

客訴管理 : 讓你氣到內傷的客訴,這樣做都能迎刃而解! by: (Language materials, printed)

巴黎侍者 : 城市黑暗中心的冒險,一位年輕作家眼中的底層巴黎 by: (Language materials, printed)

客訴應對的100條法則 : 讓客人轉怒為笑的必勝技巧 by: (Language materials, printed)