顧客關係管理

一分鐘讀懂顧客的心理 by: (Language materials, printed)

業務人的5功秘笈 : 簡報+企劃+效率+說服+人脈=業務實戰能力 by: (Language materials, printed)

服務力 = The power of service quality : 看不見的商品,蘊藏無價的商機; cannot see commodity, hidden priceless opportunity by: (Language materials, printed)

用一張A4問卷賺大錢 : 讓傳單.DM.網頁打動人心的神奇技巧! by: (Language materials, printed)

這樣接客就對了 : 行銷大師教你5秒鐘贏得客戶好感! by: (Language materials, printed)

顧客關係管理 = Theory and practice of customer relationship management : 理論與實務 by: (Language materials, printed)

Google Analytics網頁分析 : 了解您的網站訪客 by: (Language materials, printed)

感動 = EMOTIONAL BRANDING : 創造「情感品牌」的關鍵法則 by: (Language materials, printed)

我把奧客變粉絲 by: (Language materials, printed)

刺激消費,我是主角 : 具備同理心的消費「心態」,正是暢銷的保證! by: (Language materials, printed)

銷售應該這樣說 = Sales should say : 這樣說話,客戶無法拒絕你; 業務高手不告訴你的30個溝通技巧 by: (Language materials, printed)

顧客關係管理 = Customer relationship management : 新時代的決勝關鍵 by: (Language materials, printed)

業務高手換你當 = Master of business : 千萬收入的超級秘密 by: (Language materials, printed)

顧客購買的是服務 : 所有的企業都是服務業 by: (Language materials, printed)

蓋出你的秒殺商城 by: (Language materials, printed)

想要成交,拿出你的口袋名單 : 銷售翻五倍、顧客不流失的神祕回籠術 by: (Language materials, printed)

跟著富業務這樣談生意 = Well experienced salesperson's tips to deal with customers by: (Language materials, printed)

服務決定價格 = Remarkable service by: (Language materials, printed)

喬吉拉德銷售成功術 by: (Language materials, printed)

顧客購買的是服務 : 所有的企業都是服務業 by: (Language materials, printed)

服務行銷與管理 = Service marketing and management by: (Language materials, printed)

揭開感動服務的12堂課 by: (Language materials, printed)

合法的搶錢執照 : 用服務打開顧客錢包的祕密; 服務決定價格增修版 by: (Language materials, printed)

客戶若不變成鬼,業務如何能成才 by: (Language materials, printed)

服務業行銷與管理 = Services marketing and management : Quality enhancement & value creation : 品質提升與價值創造 by: (Language materials, printed)

議價高手的祕密 : 8大銷售策略.10種價格談判術, 教你輕鬆拿到好訂單 by: (Language materials, printed)

顧客服務管理 : 掌握客服心理的優勢 by: (Language materials, printed)

提升服務品質培訓遊戲 by: (Language materials, printed)

成交的關鍵5秒鐘 : 決定成交與不成交,就在一開始的5秒鐘 by: (Language materials, printed)

服務行銷與管理 = Service marketing and management : 企業創造價值的過程; a value creating process by: (Language materials, printed)

顧客關係管理 = Customer relationship management : 創造顧客價值; to create customer value by: (Language materials, printed)

別再拚命討好顧客 by: (Language materials, printed)

把顧客找回來 = Getting your lost customers back : 留住顧客、讓顧客滿意的服務聖經 by: (Language materials, printed)

顧客關係管理 = Customer relationship management : 新時代的決勝關鍵 by: (Language materials, printed)

把顧客找回來 = Getting your lost customers back : 留住顧客、讓顧客滿意的服務聖經 by: (Language materials, printed)

創新服務力 = Service innovation : 想在顧客需要之前,做到顧客想要之上; change the world by: (Language materials, printed)

客人教會我的100個心法 : 服務,這樣做就對了 by: (Language materials, printed)

原來,使用者才是老大 : 滑世代行銷的7個獲利祕密 by: (Language materials, printed)

款待 = Hospitality : 旅館17職人的極致服務之道 by: (Language materials, printed)

每天偷學一招大師行銷術 : 喬.吉拉德的不敗銷售秘密 by: (Language materials, printed)

再貴也能賣到翻! : 提高客單價的黃金法則 by: (Language materials, printed)

百萬業務員才知道的手寫筆記工作術 : 輕鬆管理人脈、提升業績、贏得客戶信賴,為自己加薪30% by: (Language materials, printed)

顧客關係管理 = Customer relationship management : 有效創造顧客價值; to create customer values by: (Language materials, printed)

客戶抱怨手冊 by: (Language materials, printed)

顧客關係管理應用與認證 : 顧客關係管理助理管理師認證指定教材 by: (Language materials, printed)

讓顧客永遠是對的! by: (Language materials, printed)

後臺的祕密 by: (Language materials, printed)

別急著幫顧客換新的餐點 : 服務滿級分!五十個不可不知的關鍵對策 by: (Language materials, printed)

感動服務的19堂實踐課 = Touching service by: (Language materials, printed)

ICARE!傳奇式服務,讓你的顧客愛死你 : 肯.布蘭佳大師的銷售祕訣 by: (Language materials, printed)

服務業行銷與管理 : 精華理論與最佳案例 by: (Language materials, printed)

超越迪士尼100分顧客滿意魔法 by: (Language materials, printed)

體驗經濟時代 : 人們正在追尋更多意義,更多感受 by: (Language materials, printed)

圖解顧客關係管理 by: (Language materials, printed)

圖解服務業經營學 : 邁入臺灣服務新時代 by: (Language materials, printed)

打造顧客黏著度 : 20個善解人意的服務業待客之道; 向三越百貨、日式料亭、迪士尼學習最終極的服務精神 by: (Language materials, printed)

服務業行銷與管理 by: (Language materials, printed)

顧客關係管理 : 觀念、策略與工具 by: (Language materials, printed)

銷售與顧客關係管理 by: (Language materials, printed)

顧客關係管理 = Customer relationship management by: (Language materials, printed)

行銷SOP : 新手一看就懂的行銷寶典 by: (Language materials, printed)

服務業行銷與管理 by: (Language materials, printed)

服務行銷與管理 = Service marketing and management by: (Language materials, printed)

貼心 : 京都藝妓傳承300年的服務智慧 by: (Language materials, printed)

7大步驟打造企業關鍵留客力 : 從滿足需求到超越期待! by: (Language materials, printed)

客訴這樣回奧客變常客 : 各行各業都要學的0糾紛神回應 by: (Language materials, printed)

成交的秘密 = Secret of the deal by: (Language materials, printed)

成交的秘密 = Secret of the deal by: (Language materials, printed)

顧客關係管理 = Customer relationship management : 新時代的決勝關鍵 by: (Language materials, printed)

為什麼他賣得比我好? : 金牌銷售教練,教你如何業績翻倍賺! by: (Language materials, printed)

讓顧客願意遠道而來的祕密 : 三越伊勢丹340年深受信賴的款待之學 by: (Language materials, printed)

服務行銷與管理 = Service marketing and management by: (Language materials, printed)

業績千萬4連霸的制勝筆記 : 頂尖房仲何勝緯的銷售價值學 by: (Language materials, printed)

服務業行銷 by: (Language materials, printed)

服務業行銷與管理 = Services marketing and management by: (Language materials, printed)

贏在服務業市場 : 以人力.技術.策略決勝 by: (Language materials, printed)

這就是服務設計! : 服務設計實務工作者指南; 真實世界裡的服務設計思考應用 by: (Language materials, printed)

人工智慧決策的顧客關係管理 : 含機器人流程自動化.AIoT企業應用系統.區塊鏈 by: (Language materials, printed)

B2B業務關鍵客戶經營地圖 : 一張A4紙,五大關鍵思考,客戶從此不亂殺價不砍單,搶著跟你做生意。 by: (Language materials, printed)

精實服務 : 將精實原則延伸到消費端,全面消除浪費,創造獲利 by: (Language materials, printed)

奧客心理學 : 對付顧客這種生物, 請灌他一碗行銷迷湯 by: (Language materials, printed)

讓大眾小眾都買單的單一顧客分析法 by: (Language materials, printed)

訂閱時代 = Business logic and marketing basics in the subcription era : 5大集客獲利策略,直搗行銷核心的經營革命 by: (Language materials, printed)

讓訂閱制更長久的超級會員經濟 : 扭轉一次性銷售困境,打造永久鎖住顧客的頂尖商業模式 by: (Language materials, printed)

行家都該知道的高獲利行銷術 : 15種方法, 幫產品有感加值, 再貴也能賣到翻 by: (Language materials, printed)

完美服務的39堂課 by: (Language materials, printed)

為什麼客戶會買單 : 好的專業不用賣!讓顧客自己捧錢上門的7個秘密 by: (Language materials, printed)

解構顧客價值鏈 : 拆解消費者決策流程發現商機切入點, 用需求驅動設計新商業模式 by: (Language materials, printed)

顧客關係管理 = Customer relationship management by: (Language materials, printed)

服務業行銷與管理 = Services marketing and management : 品質提升與價值創造; quality enhancement & value creation by: (Language materials, printed)

一人業務的最強集客術 : 一人公司.一人業務,或老闆沒給預算的一人行銷必讀寶典,四步驟讓「潛在顧客」想買時第一個找你。 by: (Language materials, printed)

行銷領導力修練 : 如何更上一層樓?如何創造行銷最大價值? by: (Language materials, printed)

剛剛好的款待 : 米其林服務心法X數位場景行銷X沉浸式體驗,在線上線下持續創造價值的服務一點訣 by: (Language materials, printed)

2040數位行銷圈客法則 : 用全新行銷4P與顧客建立連結,讓商品熱賣又長銷 by: (Language materials, printed)

客戶中心策略 : 經營最重要的是盯住客戶、掌握客戶、讓客戶願意一再買單 by: (Language materials, printed)

客訴管理 : 讓你氣到內傷的客訴,這樣做都能迎刃而解! by: (Language materials, printed)

NLP突破性行銷 啟動夢想,引領成功之路,引爆行銷革命 : 贏得客戶好感,建立客戶忠誠,創造積極互動關係 by: (Language materials, printed)

內容電力公司 : 用好內容玩出大事業 by: (Language materials, printed)

客訴應對的100條法則 : 讓客人轉怒為笑的必勝技巧 by: (Language materials, printed)