Consumer behavior.

Why customers do what they do : who they are, why they buy, a by: (書目-語言資料,印刷品)

The psychology of customer care : ：a revolutionary approach by: (書目-語言資料,印刷品)

Think like your customer : a winning strategy to maximizesale by: (書目-語言資料,印刷品)

Customer services- Psychological aspects.

Selling.

Consumer behavior.

Customer relations.

Customer loyalty.