Customer relations.

Sell the brand first : how to sell your brand and create last by: (書目-語言資料,印刷品)

Implementing strategic change : tools for transforming an org by: (書目-語言資料,印刷品)

Opt-in marketing : increase sales exponentionally with consen by: (書目-語言資料,印刷品)

The new marketing conversation : ：creating and strengthening by: (書目-語言資料,印刷品)

Higher profits through customer lock-in : a roadmap by: (書目-語言資料,印刷品)

Love thy customer : ：creating delight, preventing dissatisfa by: (書目-語言資料,印刷品)

Think like your customer : a winning strategy to maximizesale by: (書目-語言資料,印刷品)

Organizational change.

Brand name products

Six sigma (Quality control standard)

Database marketing.

Relationship marketing.

Leadership.

Selling.

Business communication.

Customer services.

Consumer behavior.

Customer relations.

Consumer satisfaction.

Customer loyalty.