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The service/quality solution : using...

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Collier, David A.

The service/quality solution : using service management togai

紀錄類型:	書目-語言資料,印刷品 : 單行本
副題名:	using service management togai
作者:	CollierDavid A.,
出版地:	Milwaukee, Wis.Burr Ridge, Ill.
出版者:	ASQC Quality PressIrwin Professional Pub; Irwin Professional Pub;
出版年:	c1994
面頁冊數:	xiv, 310 p.ill. : 24 cm.;
標題:	Customer services - Management - United States -
標題:	Service industries - Quality control - United States -
ISBN:	1-55623-753-7

The service/quality solution : using service management togai
Collier, David A.

The service/quality solution = : using service management togai / David A. Collier ; - Milwaukee, Wis.Burr Ridge, Ill. : ASQC Quality PressIrwin Professional Pub, c1994. - xiv, 310 p. ; ill. ; 24 cm..
Includes bibliographical references (p. 288-303) and index.
ISBN 1-55623-753-7
Customer servicesService industries -- Management -- Quality control -- United States -- United States

The service/quality solution : using service management togai
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215 1 $a xiv, 310 p. $c ill. $d 24 cm.
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