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Firing on all cylinders : the servic...

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Clemmer, Jim (1956-)

Firing on all cylinders : the service/quality system for high

紀錄類型:	書目-語言資料,印刷品 : 單行本
副題名:	the service/quality system for high
作者:	ClemmerJim, 1956-
合作者:	SheehyBarry,
出版地:	Homewood, Ill.
出版者:	Business One Irwin,;
出版年:	c1992
面頁冊數:	xvii, 392 p.ill. : 23 cm.;
標題:	Total quality management -
標題:	Customer services -
標題:	Executive ability -
ISBN:	0-7863-0356-5
內容註:	The service/quality revolution -- What is "service/quality"? -- Richochets, recoveries, and bridges -- Dysfunctional assumptions -- A new organizational paradigm -- At the service/quality crossroads -- Cylinder one : signaling commitment-- Cylinder two : listening to internal/external customers -- Cylinder three : education and awareness -- Cylinder four:hiring and orienting -- Developing the skills to go the distance -- Cylinder five : personal skills -- Cylinder six :coacoaching skills -- Cylinderd

Firing on all cylinders : the service/quality system for high
Clemmer, Jim

Firing on all cylinders = : the service/quality system for high / Jim Clemmer with Barry Sheehy and Achieve International/Ze ; - Homewood, Ill. : Business One Irwin,, c1992. - xvii, 392 p. ; ill. ; 23 cm..
The service/quality revolution -- What is "service/quality"? -- Richochets, recoveries, and bridges -- Dysfunctional assumptions -- A new organizational paradigm -- At the service/quality crossroads -- Cylinder one : signaling commitment-- Cylinder two : listening to internal/external customers -- Cylinder three : education and awareness -- Cylinder four:hiring and orienting -- Developing the skills to go the distance -- Cylinder five : personal skills -- Cylinder six :coacoaching skills -- Cylinderd.
Includes bibliographical references (p. 347-377) and index.
ISBN 0-7863-0356-5ISBN 1-55623-704-9
Total quality managementCustomer servicesExecutive ability

Sheehy, Barry

Firing on all cylinders : the service/quality system for high
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200 1 $a Firing on all cylinders $e the service/quality system for high $f Jim Clemmer with Barry Sheehy and Achieve International/Ze $d $g
210 $a Homewood, Ill. $c Business One Irwin, $d c1992
215 1 $a xvii, 392 p. $c ill. $d 23 cm.
320 $a Includes bibliographical references (p. 347-377) and index
327 1 $a The service/quality revolution -- What is "service/quality"? -- Richochets, recoveries, and bridges -- Dysfunctional assumptions -- A new organizational paradigm -- At the service/quality crossroads -- Cylinder one : signaling commitment-- Cylinder two : listening to internal/external customers -- Cylinder three : education and awareness -- Cylinder four:hiring and orienting -- Developing the skills to go the distance -- Cylinder five : personal skills -- Cylinder six :coacoaching skills -- Cylinderd
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606 $a Customer services $2 lc $3 65576
606 $a Executive ability $2 lc $3 65577
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701 1 $a Sheehy $b Barry $3 65574
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