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Creating a customer experience-centric startup : a step-by-step framework

紀錄類型:	書目-語言資料,印刷品 : 單行本
副題名:	a step-by-step framework
作者:	SuwelackThomas.,
其他作者:	StegemannManuel.,
其他作者:	AngFeng Xia.,
出版地:	Cham
出版者:	Springer;
出版年:	c2022
面頁冊數:	xvii, 152 p.ill. : 22 cm;
集叢名:	Business guides on the go
標題:	New business enterprises -
標題:	Customer relations - Management -
ISBN:	9783030924577
內容註:	1. Introduction 2. Concept, Relevance and Management ofCX 3. Starting a Start-Up 4. Understanding The Outside World: Customers & The Surrounding Environment 5. Outside-In: Defining the CX-Centric Business DNA-The Why, How, and What of a Start-Up 6. Inside-Out: Testing,Implementation and Communication of Customer Experience-Centric Experience Elements 7. Future Considerations

Creating a customer experience-centric startup : a step-by-step framework
Suwelack, Thomas.

Creating a customer experience-centric startup : a step-by-step framework / by Thomas Suwelack, Manuel Stegemann, Feng Xia Ang - Cham : Springer, c2022. - xvii, 152 p. ; ill. ; 22 cm. - (Business guides on the go).
1. Introduction.
Includes bibliographical references..
ISBN 9783030924577
New business enterprisesCustomer relations -- Management

Stegemann, Manuel.

Creating a customer experience-centric startup : a step-by-step framework
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