Organizational crisis communication
Frandsen, Finn

 

  • Organizational crisis communication
  • 紀錄類型: 書目-語言資料,印刷品 : 單行本
    作者: FrandsenFinn,
    其他作者: JohansenWinni,
    出版地: London
    出版者: SAGE Publications;
    出版年: 2017
    面頁冊數: xxii, 256 p.ill. : 25 cm.;
    標題: Crisis management -
    標題: Communication in management -
    標題: Communication in organizations -
    附註: Includes bibliographical references (p. 228-245) and index
    ISBN: 9781446297063
    內容註: pt. 1. Dimensions of organizational crises, crisis management, and crisis communication. Living in a crisis society What is a crisis? Definitions and typologies Crisis management (I): general perspectives - from anticipation to resilience Crisis management (II): staged approaches - before, during, and after crisis Crisis communication (I): rhetorical and text-oriented approaches Crisis communication (II): strategic and context-oriented approaches Crisis communication across cultures pt. 2. Inside the rhetorical arena. The rhetorical arena: a new theoretical framework Consumers and citizens: emotions and social media News media: mediatization and crisis journalism Intermediaries: trade associations Managers and employees: inside the organization Epilogue - The future of organizational crisis communication: agendas for research, education, and practice
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