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The experience : the 5 principles of...
~
Church, Brian T.
The experience : the 5 principles of Disney service and relationship excellence
紀錄類型:
書目-語言資料,印刷品 : 單行本
副題名:
the 5 principles of Disney service and relationship excellence
作者:
LoefflerBruce,
合作者:
ChurchBrian T.,
出版地:
Hoboken, New Jersey
出版者:
Wiley;
出版年:
2015
面頁冊數:
ix, 294 p.ill. : 24 cm.;
標題:
Customer services -
標題:
Customer relations -
標題:
Consumer satisfaction -
附註:
"How to tell your clients and customers I. C.A.R.E."--Dust jacket
摘要註:
"When your customers walk through your doors or access your service-oriented products, they should leave the outside world and become immersed in the world of your brand. Few businesses have reached this Disney-like level of success, but now, with "The Experience," anyone with the right level of commitment can achieve excellence." -- book jacket
ISBN:
9781119028659
The experience : the 5 principles of Disney service and relationship excellence
Loeffler, Bruce
The experience
: the 5 principles of Disney service and relationship excellence / Bruce Loeffler and Brian T. Church - Hoboken, New Jersey : Wiley, 2015. - ix, 294 p. ; ill. ; 24 cm..
"How to tell your clients and customers I. C.A.R.E."--Dust jacketIncludes index.
ISBN 9781119028659ISBN 1119028655
Customer servicesCustomer relationsConsumer satisfaction
Church, Brian T.
The experience : the 5 principles of Disney service and relationship excellence
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