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The power of understanding people : ...

Mitchell, Dave (1961-)

The power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performance

紀錄類型:	書目-語言資料,印刷品 : 單行本
副題名:	the key to strengthening relationships, increasing sales, and enhancing organizational performance
作者:	MitchellDave, 1961-
出版地:	Hoboken, New Jersey
出版者:	Wiley;
出版年:	c2014
面頁冊數:	x, 198 p.24 cm;
標題:	Customer relations -
標題:	Customer services -
標題:	Interpersonal relations -
附註:	Includes index
摘要註:	"How to build lasting connections through meaningful communication Developing successful relationships is critical to our success in both our personal and professional lives. The Power of Understanding People shows you how to establish and develop extremely effective relationships by providing you with techniques to better identify and understand the intrinsic needs of others. As a result, you will achieve better team dynamics, increased sales and client satisfaction, higher levels of employee engagement and performance, and even more satisfying marriages and friendships. This book provides the tools to understand others' unique communication style as well as your own. Get detailed advice on how to adjust to diverse communication styles, develop a unifying language for the organization, and better match motivational techniques to team members. Through storytelling and experiential exercises, author Dave Mitchell helps you gain insight into your own unique interaction style and teaches you how to communicate, motivate, sell, and service more successfully no matter the personality types involved. Offers insight into the behavior cues and questions to ask to better understand someone's interactive preferences Explains how to enhance your sales efforts by better targeting your brand message to the client's style so that your products/services resonate with them more Examines strategies for creating a high performing work environment and achieve greater customer service excellence Contains conflict resolution strategies, including how to effectively work out differences within a team, between work units, with customers, and even in your personal life Armed with the ability to interpret the behavior of the people around you, you will achieve greater levels of success at work and at home while also learning how to better handle the difficult situations involving people in your life"--
ISBN:	9781118726839

The power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performance
Mitchell, Dave

The power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performance / Dave Mitchell - Hoboken, New Jersey : Wiley, c2014. - x, 198 p. ; 24 cm.
Includes index.
ISBN 9781118726839ISBN 1118726839
Customer relationsCustomer servicesInterpersonal relations

The power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performance
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330 $a "How to build lasting connections through meaningful communication Developing successful relationships is critical to our success in both our personal and professional lives. The Power of Understanding People shows you how to establish and develop extremely effective relationships by providing you with techniques to better identify and understand the intrinsic needs of others. As a result, you will achieve better team dynamics, increased sales and client satisfaction, higher levels of employee engagement and performance, and even more satisfying marriages and friendships. This book provides the tools to understand others' unique communication style as well as your own. Get detailed advice on how to adjust to diverse communication styles, develop a unifying language for the organization, and better match motivational techniques to team members. Through storytelling and experiential exercises, author Dave Mitchell helps you gain insight into your own unique interaction style and teaches you how to communicate, motivate, sell, and service more successfully no matter the personality types involved. Offers insight into the behavior cues and questions to ask to better understand someone's interactive preferences Explains how to enhance your sales efforts by better targeting your brand message to the client's style so that your products/services resonate with them more Examines strategies for creating a high performing work environment and achieve greater customer service excellence Contains conflict resolution strategies, including how to effectively work out differences within a team, between work units, with customers, and even in your personal life Armed with the ability to interpret the behavior of the people around you, you will achieve greater levels of success at work and at home while also learning how to better handle the difficult situations involving people in your life"--
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