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Service management : operations, str...
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Fitzsimmons, James A.
Service management : operations, strategy, and informationtec
紀錄類型:
書目-語言資料,印刷品 : 單行本
副題名:
operations, strategy, and informationtec
作者:
FitzsimmonsJames A.,
合作者:
FitzsimmonsMona J.,
出版地:
Boston, Mass.
出版者:
McGraw-Hill/Irwin;
出版年:
c2004
版本:
4th ed.
面頁冊數:
xx, 587 p.ill., maps : 27 cm.; 2 computer optical discs (4 3/4 in.)+
標題:
Service industries - Management. -
附註:
Accompanying CD-ROM contains PowerPoint lecture slides, ServiceModel simulation software, an Excel spreadsheet, chapter quizzes, and websites.
ISBN:
0-07-286820-1
Service management : operations, strategy, and informationtec
Fitzsimmons, James A.
Service management
= : operations, strategy, and informationtec / James A. Fitzsimmons, Mona J. Fitzsimmons ; - 4th ed.. - Boston, Mass. : McGraw-Hill/Irwin, c2004. - xx, 587 p. ; ill., maps ; 27 cm..
Accompanying CD-ROM contains PowerPoint lecture slides, ServiceModel simulation software, an Excel spreadsheet, chapter quizzes, and websites.The instructor's manual includes various teaching aids, including a new feature, the Mortgage Service game, an interactive computer simulation..
Includes bibliographical references and indexes..
ISBN 0-07-286820-1ISBN 0-07-282373-9 (book)
Service industries -- Management.
Fitzsimmons, Mona J.
Service management : operations, strategy, and informationtec
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