張上唯

連鎖餐廳顧客背景特性與服務品質、服務補救滿意度分析-以中部古拉爵義式屋為例 = Analysis on the Relationship between Characteristics of Customers' Background and Their Satisfaction of Service Quality as well as Service Recovery of the Chain Restaurant - A Case Study on Cafe Grazie in the Central Region by: 劉愷愉; 劉紘銘; 張上唯; 蔡幸芳; 郭政皓 (Language materials, printed) , [著]