| 內容註: |
Part One: The Case for Change The transformational culture and why it matters Shift happens: from retribution to transformation - how to harness the power of restorative justice The transformational culture model - a blueprint for a fair, just, inclusive, sustainable and high-performing organization The 7 Cs of a transformational culture The resolution framework - a fresh approach for resolving concerns, conduct, complaints and conflicts at work A very uncivil war - the toxic culture (and what to do about it) Aligning people, purpose, values and behaviour Putting the human into human resources - the emergence of a modern people and culture function Engage leadership - leadership, management and the transformational culture Wellbeing, engagement and inclusion - the key to great employee experience and world-class customer experience Part Two: The transformational culture playbook [Transformational toolkits] Conclusion and calls to action Overview of the models that underpin a transformational culture Index. |