| 紀錄類型: |
書目-語言資料,印刷品
: 單行本
|
| 副題名: |
176 tips and techniques for |
| 作者: |
Lucas, Robert W. |
| 出版地: |
New York |
| 出版者: |
American Management Association,; |
| 出版年: |
c2005. |
| 版本: |
1st ed |
| 面頁冊數: |
xii, 212 p23 cm; |
| 標題: |
Interpersonal communication. - |
| 標題: |
Conflict management. - |
| 標題: |
Employees - Training of. - |
| ISBN: |
0-8144-7261-3 |
| 內容註: |
Defining the challenge -- Preparing for the inevitable --Communicating with a diverse audience -- Participants who speak English as a second language -- Participants withdisabilities -- Interacting with different generationallevels - Talkers -- Poor listener (interrupts/asks questionsalready answered) -- Shy participants -- Inconsiderate participants -- Show offs -- Experts -- Agitators --Revolutionaries -- Pessimists -- Autocratic or controllingparticipants -- Clowns -- Dis |